Shipping and Returns

Shipping Costs

Free freight is offered to ground floor, urban addresses. Additional charges may apply for rural deliveries, island deliveries and high-rise deliveries above ground floor. 

Delivery

Workspace Furniture Ltd will always endeavour to deliver orders within 5 - 7 working days unless otherwise stated at time of order. Orders may be shipped from multiple warehouses dependent on stock levels and more than one delivery may be required to receive entire order. Workspace Furniture Ltd reserves the right to amend this time frame if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of our control. Workspace Furniture Ltd can not be held responsible for ensuring items will fit in to your building or through access ways or door ways.

Freight Acceptance Policy 

Our Freight Acceptance Policy detailing the below is emailed to all customers at time of purchase. Deliveries of furniture from Workspace Furniture Ltd are undertaken by selected freight carriers. Furniture is dispatched from our supplier warehouse in good order and condition - acknowledged by the freight provider by way of signing the consignment note when the furniture is dispatched. When the product is delivered, you will be asked to sign a consignment note, accepting delivery and responsibility for the product. Once you have done so, the product, in whatever condition it is in, is solely your responsibility (excluding any manufacturing fault, which is covered by warranty), and no claim for damage will be accepted by the freight carriers beyond that point. Freight carriers are paid by us to stay at the delivery address for 15 minutes to give the recipient time to carefully check the goods. Goods must be carefully checked  for any visible damage before signing for them. If you are not satisfied with the condition of your product, or are even unsure about the condition of your product, please sign the consignment note with "damaged"clearly marked. This will allow you 2 days to advise Workspace Furniture Ltd. If the recipient doesn’t follow this procedure, there is no claim option available with the freight carrier and the cost must be accepted by your company.

Returns & Refunds

Faulty goods will be repaired or replaced at the discretion of Workspace Furniture Ltd. Refunds will only be made if Workplace Furniture Ltd is unable to either repair or replace goods and they been accepted by Workspace Furniture Ltd as a genuine and approved claim. Refunds will be made by way of funds reversal and will be for the value of the product at the time of purchase. . No returns or refunds are available on customised products such as reception units, partition screens, promotional items and bar leaners. No refunds will be made for freight, interest or legal costs or any other costs that may have been incurred by the claimant in the process of achieving their refund claim. 

Product that has incurred freight damage will be repaired or replaced subject to discussion at point of damage. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage as per our freight policy received sent at time of purchase. All goods are dispatched in good condition and carried “at limited carrier’s risk” (pursuant to the Carriage of Goods Act 1979). No claims will be accepted after two (2) days from the date of delivery. All claims must be made in writing and forwarded to sales@wsfurniture.co.nz

If you have any comments or questions, please contact Workspace Furniture Ltd at sales@wsfurniture.co.nz or phone 0800 WORKSPACE between 8am – 5pm Monday to Friday.